We provide free estimates for all repairs. Download the packing slip, fill in all your details and just send us your item for repair. We'll call or e-mail you to let you know that your item has arrived safely. Once the piece(s) has been fully inspected we'll contact you to give you a price for repair and let you know how long it will take to complete the work. Should the price of the repair be greater than you expected then your jewellery will be returned to you free of charge. The turnaround time will depend on the item, for example if the repair requires a stone that is not in stock then it will take a couple of weeks, but for other simple repairs it will only take a few days. The repair work is guaranteed for six months.
Payment will be required in full prior to the work commencing and can be made by bank transfer, debit or credit card over the phone. Once the work is complete we will call or e-mail to advise you of the tracking number.We use Royal Mail Special Delivery, which will require a signature upon receipt. With Royal Mail Special Delivery there are various insurance options available. We cannot be held responsible for any losses or damage once your jewellery is in the hands of the Royal Mail or other postal services.
Catches Replaced - bracelets/necklaces (subject to quote)
Chain Repairs - bracelet repairs (subject to quote)
Same day repairs ( subject to item, work) an additional
Re-rhodium for White Gold
Restringing - Pearls/Beads ( subject to quote)
Ring Sizing (depending on ring subject to quote)
Stone Setting - diamonds, precious & semi-precious stones
Watch battery change (depending on watch) start from
Jewellery insurance valuations
All items are cleaned,polished and checked over free of charge. All repairs are subject to quotes depending on jewellery gold carat and type of jewellery.
Watch repairs require a non-refundable £5.00 deposits for quote, which will be taken off the ending total if you proceed the job.
We pride ourselves on our customer care so if your buy in store you will that day and need the item adjusting or resizing depending on the price of the item, we will do the work free of charge and on the SAME DAY!
If the type of jewellery repair you require is not listed above please contact us to discuss further and see how we can help you.